Going the extra mile

It's not often that we solve matters that actually affect people's lives, but I want to tell you about one case in particular. We got this strange call looking for a part that we have, but have never sold. I asked Eduardo to run into the warehouse and take a picture of the item. It's a little hectic here at MRP when you add twenty parts a day and have a backlog of 7,000 pictures from all the companies that have gone bust, but if we get a request we will run and do it immediately. So don't be afraid to call and ask or email us. It was late and everyone wanted to get out of the office. Turns out we had the right part. So I get a call back and the client is happy after seeing it online and we had to urgently Fed Ex those parts out.

I stayed extra late at the office to make sure Fed Ex Express picked up this urgent package for a client who had been searching for months for a part. I had to be somewhere, but after hearing this story I made sure we didn't close until the package went out.

We don't have all the parts, but when we do its nice to know they have a great story behind them. If you need Linhai parts or parts for any distributor that's gone out of business please make sure to check with us.

I'm glad there are people like Gary Cowan who will push and try to make a difference.

The Scooter Maven

Joel,

Thank you so much for getting the Linhai shaft out today,you have no idea how much it means.  I have sent numerous parts requeststo Linhai (I’m sure you are surprised that I received no response).  Infact, the only call or response I have received in past 30 days to my numerousemails was a phone call trying to get us to buy more units.  Although Ilike the product, I cannot give my customers that kind of product support….

After being turned down for assistance by Linhai Canada(over territory issues), we even attempted to have a Canadian dealer order theparts and send them over to us.  The dealer seemed to be in no hurry, sowe contacted American Gear, many custom driveshaft builders, and several localfab shops to see if they could construct something.  In the meantime, as Iexplained to everyone involved on all sides of the border, the customer isrunning out of time and this UTV has been down for quite awhile.  It nevercrossed my mind that you would have this shaft !     

W is in his early 40’s, has a wife and severalsons.  He was diagnosed with Lou Gehrig’s disease about 8 months ago witha prognosis of 12 months.  Helluva good guy, says he’s doing his best toteach his sons everything a father should inside 12 months.  This UTV isthe only way for him to get around outdoors, and all the man wants is to getoutside and enjoy the little bit of Michigan summer that’s left by taking hisboys hunting.  He has been planning this for several months and it meansthe absolute world to him since it will be his last chance. 

We even offered him our personal machines, but he uses acrutch to brake and don’t want to damage our stuff.  Honestly, he’s such agood soul that I wouldn’t care if he destroyed anything that belonged to mewhile enjoying time with his kids.  At the end of day, I will have manymore years with my kids.  Can you imagine being a man that knows hewon’t?  It’s nice to know that at least one other company in this industryis concerned about the end user, and we greatly appreciate your quickassistance in seeing this through.  His family knows the runaround we havebeen receiving, and they will be moved beyond words.  So again, thank youfor helping us make it happen.     

Gary Cowan

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